I bought this necklace for myself and a penguin necklace for someone else. They came well packaged and were absolutely stunning when I took them out. I have been wearing my turtle necklace every day, but the penguin necklace chain broke somehow within two days of wear. I reached out and Sarah responded incredibly fast and sent me out a replacement for it. Amazing customer service with really well made necklaces. Highly recommend as it is a high quality necklace plus some of the proceeds go towards the WWF which I find is an added bonus to purchasing these necklaces!